Support Overview

We're always here to help, 24 hours a day.

FiLink

1173 Concord Rd SE
Suite A
Smyrna, GA 30080

When To Reach Us

Hours: 8:30am – 10:00PM Monday-Friday, and 10:00am- 3:00pm on Saturday (EST)

Emergency Support: 24 Hours – 7 Days A Week

Contact

Toll-free: 1-866-534-5465
Fax: 404-567-4779

 

Testing Your Policies

Use the following sample text to confirm your policies are working correctly. For more information on how the policies work, please see or Policy Overview.

Healthcare Policy:

The Healthcare lexicons are designed to identify PHI (Protect Health Information) as defined by the Health Insurance Portability and Accountability Act (HIPAA). The Healthcare lexicons are a set of two lexicon files (Health Identifiers and Health Terms) that work together to identify PHI. The lexicons locate PHI by scanning for identifying information, combined with health terms or claims information. This provides the highest level of confidence that context is actually PHI. An example of this would be a document containing a patient’s date of service and a diagnosis. The date of service would constitute an identifier, and the diagnosis would constitute health information.

The Health Identifiers Lexicon scans for a variety of terms, including:

  • SSNs
  • Vehicle Identification Numbers
  • Member Numbers
  • Medical Savings Account numbers
  • Medical Record Numbers
  • Subscriber Numbers
  • Patient ID numbers

(The above are only considered “identifiers” when they are found in close proximity to a number that is at least 5 digits long)

  • Admit dates
  • Dates of Birth
  • Dates of Death
  • Dates of Discharge
  • Dates of Service

(The above are only considered “identifiers” when they are found in close proximity to a date)

The Health Terms Lexicon scans for a variety of terms, including:

  • Diseases
  • Chemicals, Drugs, and Analytic, Diagnostic or Therapeutic Techniques
  • Substance Use or Abuse
  • Mental Health Terms
  • Medical Records Information
  • Insurance Information
  • Medications

If you selected the HIPAA policy to be included as a component to your encryption rule set, lets use the text below to validate your encryption policy. Compose an email from your organization to an external account. Include the following sample information within the body of the email.

General Hospital does have an acute rehab service. Both members are improving considerably with their therapy. Members are Mr. Smith, Mbr Num: 123456 & Mr. Jones, Mbr Num: 234567. They are on a rehab unit.

Financial Policy:

Personal Financial Lexicons consist of a set of 3 lexicons: financial terms, financial identifiers and credit card numbers. These lexicon files are designed to work in combination to recognize “Nonpublic Personally Identifiable Financial Information” (PFI) as defined in the Gramm-Leach-Bliley Act (GLBA). The lexicons work together to recognize the intersection of financial identifiers, such as SSNs, account numbers or loan numbers AND financial terms, such as balance transfer, refinance or deposit.

The Credit Card Number Lexicon can identify most credit card numbers and bank card numbers with matching technology that recognizes the identifiable patterns of numbers that all major credit card companies and banks use. Major credit card companies and banks use standard numbering sequences that are unique to each brand of card, such as Visa, MasterCard, or Discover.

The Personal Financial Identifier Lexicon scans for a variety of terms, including:

  • SSNs
  • Vehicle Identification Numbers
  • Account Numbers
  • Certificate Numbers
  • Loan Numbers
  • Policy Numbers
  • Customer Numbers

The Personal Financial Terms Lexicon scans for a variety of terms, including:

  • Banking Terms
  • Investment Terms
  • Mortgage Terms
  • General Financial Terms

The Credit Card Number Lexicon scans for a variety of card numbers, including:

  • MasterCard formats
  • Visa formats
  • American Express formats
  • Carte Blanche / Diners Club formats
  • Discover formats
  • Enroute formats
  • JCB formats

If you selected the Personal Financial policy to be included as a component to your encryption rule set, lets use the text below to validate your encryption policy. Compose an email from your organization to an external account. Include the following sample information within the body of the email.

In order to complete the monthly billing, please verify the prepayment fee for the following accounts: JOHN DOE 111001111 2,630.00 SUE JONES 222002222 4,250.00 Please respond as soon as possible, so we may complete the billing process.

Social Security Number:

his SSN lexicon is designed to identify social security numbers. The lexicon is used to detect 9 digit numbers that meet the format requirements of an SSN and are found in close proximity to a label that identifies the number as an SSN. This format is included in many of the other lexicons, but can also be used independently to identify emails containing SSNs.

The Social Security Number Lexicon scans for a variety of combinations, including: Hyphenated 9 digit valid SSN sequence (nnn-nn-nnnn) Consecutive 9 digit valid SSN sequence (nnnnnnnnn) and in proximity to an SSN identifier (such as SSN, SS, etc.) A 9 digit valid SSN sequence separated by spaces (nnn nn nnnn) and in proximity of an SSN identifier

If you selected the Social Security Number Policy to be included as a component to your encryption rule set, lets use the text below to validate your encryption policy. Compose an email from your organization to an external account. Include the following sample information within the body of the email.

I would like for you to clarify a SSN for a provider – we show it as 123-45-6789 and the paper work is showing 123-45-6788. Please verify this so I can process the provider.

Credit Card Number:

The Credit Card Number Lexicon can identify most credit card numbers and bank card numbers with matching technology that recognizes the identifiable patterns of numbers that all major credit card companies and banks use. Major credit card companies and banks use standard numbering sequences that are unique to each brand of card, such as Visa, MasterCard, or Discover.

The Credit Card Number Lexicon scans for a variety of card numbers, including:

  • MasterCard formats
  • Visa formats
  • American Express formats
  • Carte Blanche / Diners Club formats
  • Discover formats
  • Enroute formats
  • JCB formats

If you selected the Credit Card Number Policy to be included as a component to your encryption rule set, lets use the text below to validate your encryption policy. Compose an email from your organization to an external account. Include the following sample information within the body of the email.

Sorry for the delay in getting back to you. Here is my credit card account info: 5403 1500 0001 0000 – MasterCard Exp. Date: 06/2007

State Regulations Policy:

To assist organizations with state compliance requirements, such as the privacy regulations in Massachusetts, Nevada, California, Texas and many other states, the State Regulation Lexicons can be used to detect emails with sensitive content as defined by those laws.

These regulations typically define sensitive content as personal information which identifies a resident in combination with any one or more of the following data elements that relate to such resident:

Social Security number, driver’s license number or state-issued identification card number, financial account number, or credit or debit card number, or anything that would permit access to a resident’s financial account/information.

The State Regulation Lexicons scan for a variety of terms, including:

  • SSNs
  • Account Numbers
  • State specific Driver License and identification card formats
  • Generic Driver license formats
  • Debit/Credit Card Numbers