FiLink offers email support 24 hours a day, 7 days a week. You may open a support case by logging into our Care Desk here. We also offer phone support during business hours (M-F 8AM – 8PM EST) by calling 1-866-534-5465. For critical issues, we offer phone and email support 24×7, 365 days a year. For more information on our Terms of Service and Uptime Guarantees, please visit our Terms of Service page.
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We know that our customers need timely, knowledgeable support for their sensitive emails .
- We update our policy filters automatically, so you can be assured that the latest compliance rules are included for your Healthcare, Finance, or State Law policies.
- We offer custom policy creation when you start your service, and you can add custom policies as you go.
Installation and Setup
Filink includes full assistance during your setup and installation process. While for most customers this is a simple matter of exchanging some information with us about your domain, we are always available to assist you with any type of questions or challenges that arise. We can assist you with making DNS changes, configuring your mail server, selecting and setting up policies, and troubleshooting any issues.