Support Overview

We're always here to help, 24 hours a day.

FiLink

1173 Concord Rd SE
Suite A
Smyrna, GA 30080

When To Reach Us

Hours: 8:30am – 10:00PM Monday-Friday, and 10:00am- 3:00pm on Saturday (EST)

Emergency Support: 24 Hours – 7 Days A Week

Contact

Toll-free: 1-866-534-5465
Fax: 404-567-4779

 

Support Overview

Current Service Announcements:

10/26/2017 10:43 AM EST

ZixCorp has resolved a temporary issue with the ZixPort service.

During this time your ZixPort recipients may experience the following symptoms:

  1. A delay in ZixPort secure message notifications
  2. Delays or errors while attempting to access a ZixPort secure message.

Our engineers are currently working on the problem and we expect to have a resolution shortly.

 

 

istock_000004470271smallTo check the status of our services, click here.

Open a support case by logging into our Care Desk here.

We also offer phone support during business hours (M-F 8AM – 8PM EST) by calling 1-866-534-5465. For critical issues, we offer phone and email support 24×7, 365 days a year. For more information on our Terms of Service and Uptime Guarantees, please visit our Terms of Service page.

Open a support ticket now

 

Lifetime Support

We know that our customers need timely, knowledgeable support for their sensitive emails .

 

Automatic Updates
    • We update our policy filters automatically, so you can be assured that the latest compliance rules are included for your Healthcare, Finance, or State Law policies.
Policy Customization
    • We offer custom policy creation when you start your service, and you can add custom policies as you go.

Installation and Setup

Filink includes full assistance during your setup and installation process. While for most customers this is a simple matter of exchanging some information with us about your domain, we are always available to assist you with any type of questions or challenges that arise.  We can assist you with making DNS changes, configuring your mail server, selecting and setting up policies, and troubleshooting any issues.