Support Overview

We're always here to help, 24 hours a day.


1173 Concord Rd SE
Suite A
Smyrna, GA 30080

When To Reach Us

Hours: 8:30am – 10:00PM Monday-Friday, and 10:00am- 3:00pm on Saturday (EST)

Emergency Support: 24 Hours – 7 Days A Week


Toll-free: 1-866-534-5465
Fax: 404-567-4779


Support Overview

istock_000004470271smallFiLink offers email support 24 hours a day, 7 days a week. You may open a support case by logging into our Care Desk here. We also offer phone support during business hours (M-F 8AM – 8PM EST) by calling 1-866-534-5465. For critical issues, we offer phone and email support 24×7, 365 days a year. For more information on our Terms of Service and Uptime Guarantees, please visit our Terms of Service page.

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Lifetime Support

We know that our customers need timely, knowledgeable support for their sensitive emails .


Automatic Updates
    • We update our policy filters automatically, so you can be assured that the latest compliance rules are included for your Healthcare, Finance, or State Law policies.
Policy Customization
    • We offer custom policy creation when you start your service, and you can add custom policies as you go.

Installation and Setup

Filink includes full assistance during your setup and installation process. While for most customers this is a simple matter of exchanging some information with us about your domain, we are always available to assist you with any type of questions or challenges that arise.  We can assist you with making DNS changes, configuring your mail server, selecting and setting up policies, and troubleshooting any issues.